IME 462:
INFORMATION AND POLICIES
Instructor Information | Course Description | Course Policies | Course Outline
INSTRUCTOR INFORMATION:
OFFICE: 202F CIE
EMAIL: canan_bilen_green@ndsu.nodak.edu
PHONE: (701) 231-7040-Office
PHONE: (701) 293-7847-Home
OFFICE HOURS: MWR 10:00 -12:00 pm or by appointment
COURSE DESCRIPTION:
This course examines concepts, tools, and techniques used in the management and measurement ofquality in manufacturing and service organizations. Topics include total quality control and management,
employee involvement in quality, team building for quality, quality cultures, quality function deployment
and national and international standards.
TIME: MWF 2:00-2:50 AM
PLACE: DOLVE 204
TEXTBOOK: Quality Management, David Goetsch and Stanley Davis,
Prentice Hall, Third Edition 2000.
PREQUISITES: IME 461: Quality Assurance and Control and
IME 455: Management of People Systems.
Instructor Information | Course Description | Course Policies | Course Outline
COURSE POLICIES:
GRADING
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Letter grades: 90-100 = A; 80-89 = B; 70-79 = C; 60-69 = D; <60 = F;
Grade thresholds may be lowered at the discretion of the instructor.
Instructor Information | Course Description | Course Policies | Course Outline
COURSE OUTLINE
| Session | Date | - | Topic | Reading |
| 1 | 29-Aug | W | Introduction | - |
| 2 | 31-Aug | F | Quality defined | Chapter 2 |
| 3 | 3-Sep | M | Labor Day Holiday--No Class | - |
| 4 | 5-Sep | W | Total quality management | Chapter 2 |
| 5 | 7-Sep | F | Strategic management | Chapter 3 |
| 6 | 10-Sep | M | Quality cultures | Chapter 6 |
| 7 | 12-Sep | W | Customer satisfaction | Chapter 7 |
| 8 | 14-Sep | F | Paper/case presentations | - |
| 9 | 17-Sep | M | Customer retention | Chapter 7 |
| 10 | 19-Sep | W | Employee empowerment | Chapter 8 |
| 11 | 21-Sep | F | Leadership defined | Chapter 9 |
| 12 | 24-Sep | M | Leadership styles | Chapter 9 |
| 13 | 26-Sep | W | Building teams | Chapter 10 |
| 14 | 28-Sep | F | Paper/case presentations | - |
| 15 | 1-Oct | M | Rewarding team and individual performance | Chapter 10 |
| 16 | 3-Oct | W | TEST I | - |
| 17 | 5-Oct | F | Providing training | Chapter 12 |
| 18 | 8-Oct | M | Quality training curriculum | Chapter 12 |
| 19 | 10-Oct | W | Quality Standards | Chapter 14 |
| 20 | 12-Oct | F | Paper/case presentations | - |
| 21 | 15-Oct | M | ISO 9000 | Chapter 14 |
| 22 | 17-Oct | W | Documentation | Chapter 14 |
| 23 | 19-Oct | F | Certification | Chapter 14 |
| 24 | 22-Oct | M | Audit process | Chapter 14 |
| 25 | 24-Oct | W | ISO 9000 versus TQM | Chapter 14 |
| 26 | 26-Oct | F | Paper/case presentations | - |
| 27 | 29-Oct | M | Issues with ISO Standards | Chapter 14 |
| 28 | 31-Oct | W | Overview of quality Tools | Chapter 15 |
| 29 | 2-Nov | F | Problem solving tools | Chapter 16 |
| 30 | 5-Nov | M | Decision making tools | Chapter 16 |
| 31 | 7-Nov | W | Quality function deployment | Chapter 17 |
| 32 | 9-Nov | F | Paper/case presentations | - |
| 33 | 12-Nov | M | Veteran’s day Holiday—No Class | - |
| 34 | 14-Nov | W | Quality function deployment tools | Chapter 17 |
| 35 | 16-Nov | F | SPC | Chapter 18 |
| 36 | 19-Nov | M | Continuous Improvement | Chapter 19 |
| 37 | 21-Nov | W | TEST II | - |
| 38 | 23-Nov | F | Thanksgiving Recess—No Class | - |
| 39 | 26-Nov | M | Kaizen | Chapter 19 |
| 40 | 28-Nov | W | Benchmarking | Chapter 20 |
| 41 | 30-Nov | F | Paper/case presentations | - |
| 42 | 3-Dec | M | Benchmarking, continued | Chapter 20 |
| 43 | 5-Dec | W | JIT | Chapter 21 |
| 44 | 7-Dec | F | JIT versus TQM | Chapter 21 |
| 45 | 10-Dec | M | Implementing TQM | Chapter 22 |
| 46 | 12-Dec | W | Implementation Strategies | Chapter 22 |
| 47 | 14-Dec | F | Paper/case presentations | - |
| *** | 18-Dec | M | COMPREHENSIVE FINAL EXAM from 10:00 AM to 2:30 PM | - |
Instructor Information | Course Description | Course Policies | Course Outline